Privacy Policy

1. Overview

This Privacy Policy explains how Traveller Umrah CRM collects, uses, stores, and protects information when agents, administrators, leads, and integrations use this service.

2. Information We Collect

We may collect customer names, phone numbers, email addresses, travel dates, passenger counts, conversation history, and operational account information.

We may also collect technical data such as IP addresses, browser information, authentication events, API usage, and server logs.

3. How We Use Information

We use information to operate the CRM, manage leads, maintain conversation history, support travel enquiry workflows, secure the platform, and improve service reliability.

Information may also be used to connect with third-party systems such as messaging providers, flight search providers, payment systems, or internal business tools where enabled.

4. Legal Basis and Business Purpose

Where applicable, we process personal information for legitimate business purposes, contractual performance, customer support, compliance, fraud prevention, and service administration.

5. Data Sharing

We do not sell personal information. We may share information with infrastructure providers, communications providers, software vendors, analytics tools, and professional advisers where reasonably necessary to operate the service.

6. Data Retention

We retain information for as long as necessary to operate the CRM, support customer relationships, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We use commercially reasonable technical and organisational measures to protect information, including access controls, authentication, encrypted transport, logging, and infrastructure security practices. No method of storage or transmission is completely secure.

8. International Transfers

Your information may be processed in jurisdictions outside your own depending on infrastructure, service providers, and support operations.

9. Your Rights

Depending on applicable law, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your information. Requests may be made through the business operating this CRM.

For deletion-specific requests, use the public instructions at /data-deletion.

10. Third-Party Services

This service may integrate with third-party APIs and messaging platforms. Their handling of data is governed by their own terms and privacy notices.

11. Changes

We may update this Privacy Policy from time to time. Continued use of the service after an update constitutes acceptance of the revised policy.

12. Contact

For privacy-related questions, contact: raman@travellerumrah.com.